What Information We Collect
Personal Information
- Account Details: Name, email address, phone number
- Profile Information: Instagram username, interests, age range
- Financial Information: GCash number for payments
App Activity
- Task Completions: Screenshots and engagement actions you submit
- Points and Earnings: Your reward balance and transaction history
- Support Communications: Help requests and feedback you send us
Device Information
- Basic Device Data: Device type, operating system version
- App Usage: How you interact with our features
How We Use Your Information
- Service Delivery: Process tasks, calculate rewards, handle payments
- Account Management: Verify your identity and maintain your profile
- Customer Support: Respond to your questions and resolve issues
- App Improvement: Analyze usage to enhance user experience
Information Sharing
We DO NOT sell your personal information. We may share data only:
- With Your Consent: When you explicitly agree
- For Legal Compliance: If required by law enforcement
- Service Providers: Trusted partners who help us operate the app (Firebase, payment processors)
Data Security
- All data is encrypted during transmission
- We use secure cloud storage (Firebase)
- Access to your information is strictly limited to authorized personnel
Your Rights
- Access: View your personal information
- Update: Modify your profile details in the app
- Delete: Remove your account and all associated data
- Withdraw Consent: Stop certain data processing activities
Data Retention
- Active Accounts: We keep your data while your account is active
- Deleted Accounts: All personal data is permanently removed within 30 days
- Legal Requirements: Some data may be retained longer if required by law
Children's Privacy
Plex is intended for users 18 years and older. We do not knowingly collect information from children under 18.
Changes to This Policy
We may update this privacy policy occasionally. We'll notify you of significant changes through the app or email.
Account Deletion
You can delete your account at any time through the app or by contacting us. Detailed step-by-step instructions can be found at plex.ph/delete.
Contact Us
If you have questions about this privacy policy or your data:
- Email: hello@plex.ph
- In-App: Use the "Help & Support" feature